Platform MTT allows you to automate customer service and create a single information space for receiving, processing and storing requests. Automation of customer service contributes to the formation of a positive image of the company in the eyes of customers.
The MTT platform, using data from CRM, identifies VIP clients and transfers the call immediately to a personal manager without having to listen to IVR. & nbsp;
Intelligent IVR automates client identification and verification. This reduces the call processing time by an average of 1 minute.
The IVR menu allows clients to independently receive information on the status of their accounts, the amount of payments on loans, new services and special offers, as well as block / activate cards.
In the case of mass calls, the MTT platform reports a long waiting time for a response and offers a callback, recording customer data in CRM. Later, the platform itself initiates a callback to the client, connecting with a free operator.
The MTT platform integrates with instant messengers (What & rsquo; s app, Viber, Telegram), automatically configuring message routing for business processes.
Using instant messengers as a channel for interaction with a client (consulting, informing, collecting feedback) allows you to speed up the communication process and increase loyalty.