Thanks to MTT's IVR, the customers will easily reach the required specialist.
IVR greets the caller, plays the information, for example, about the company's working hours, a promotion or a new product.
It asks about the purpose of the call and forwards the call to an employee, and beyond working hours, it can announce that the company is not working and forward to a voice mail or to a duty manager.
MTT's IVR will lead your customer to the information they need with no additional costs.