Speech synthesis is a way to transform any text typed on a PC in its voice version. Speech synthesis-based applications are often used by call centres and companies with telephone customer support services. This method is useful if multiple answers are possible for automated notification during a call. If information is unique for each call, it is impossible to record all possible phrases in advance.
The following scenarios for using voice synthesis are possible:
- Customer salutation by name.
- Announcement of information (account balance, next payment date, office working hours, the nearest bank office, document delivery date etc.).
- Offering unique bonuses, discounts and services
- Notification during an outbound call. For example, a customer places an order. The service calls him to confirm delivery date and time. Then the service asks to press 1 or say "Right" to confirm the information.